Business Analyst

Requirements management is one of the most important roles played by business analysts at software, IT and high-tech companies. It is also a role that is very critical to product success. Yet, most of the business analysis teams use general purpose tools such as word processors and spreadsheet software to manage requirements and track feature requests. This further complicates requirements management challenges. Business Analytics teams and those who work with them are able to overcome these challenges using enterprise-quality business analyst software for managing requirements – it’s proven, affordable and highly customizable. Business analyst software helps to understand customer behavior to optimize engagement. Gain insight into how, when and where customers use applications and engage with clients business. Quickly query customer usage information to enhance personal knowledge and leverage the data to drive customer enablement and prioritize product development efforts. Clearly see the business impact of customer facing applications. Automatically correlate application performance to business revenue to understand which customers are loyal to clients application and your brand. Utilize information to plan loyalty schemes and win back campaigns.

Optimize application performance in real time to make sure that applications are meeting customer’s performance expectations and quickly create dashboards that show the performance of key Business Transactions. Correlate customer demand with application capacity to make sure that applications continue to perform during peak periods of usage. S-Team market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: calls, chat, email, and social. S-Team offers both real-time monitoring and post-call analytics, delivering actionable insights to contact center staff, business analysts, and executives. The results include improved agent performance, sales, operational efficiency, customer experience, and regulatory compliance. With over many years of industry experience and analysis, S-Team serves some of the best companys, delivering highly effective, usable, and scalable analytics solutions.